Last Updated: September 2026
MY PROTOCOL (“MY PROTOCOL”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which it may be shared with service providers and other third parties.
By using the MY PROTOCOL website, creating an account, placing an order, submitting a contact form, communicating with us through WhatsApp, or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. About MY PROTOCOL
MY PROTOCOL
Email: shop@myprotocolgear.com
Phone: 0771123474
Business Address: 226 Bankshall Street, 11, Colombo, Sri Lanka
MY PROTOCOL operates an online store offering products to customers internationally.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following information.
2.1 Personal Information
When you create an account, place an order, contact us, or otherwise interact with our website, we may collect:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Account login information
- Order details
- Products purchased
- Delivery information
- Information provided through contact forms
- Information provided when communicating with us through WhatsApp
- Customisation requirements for customised products
- Customer service communications
We only collect information that is reasonably necessary to provide our products, process orders, communicate with customers, provide customer support, and operate our business.
2.2 Account Information
Customers may create an account on our website.
When an account is created, information associated with the account may be stored to allow customers to manage their account, view order information, and use available website features.
Customers may also place orders using our guest checkout option without creating an account.
2.3 Order Information
When you place an order, we collect information necessary to process and fulfil the order, including your contact, billing, shipping, product, and order information.
This information may be used to:
- Process and confirm your order
- Arrange delivery
- Provide order updates
- Provide customer support
- Process returns and refunds
- Maintain transaction records
- Comply with applicable legal and accounting requirements
3. Payment Information
MY PROTOCOL uses OnePay as an online payment service provider for applicable website transactions.
When you make a payment through OnePay, payment information is processed by the relevant payment provider.
MY PROTOCOL does not collect or store customers’ full payment card details, such as complete card numbers or card security codes, on our website.
Payment providers may collect and process payment information in accordance with their own privacy policies, security procedures, and applicable terms.
Customers should review the relevant payment provider’s privacy policy for information about how payment information is processed.
For customised orders arranged through WhatsApp, payment may be collected manually using an agreed payment method. Information required to confirm and manage the customised order may be retained by MY PROTOCOL.
4. Customised Orders and WhatsApp
Customised products may be arranged directly with MY PROTOCOL through WhatsApp.
During the customisation process, we may collect information such as:
- Customer name
- WhatsApp/mobile number
- Product requirements
- Customisation specifications
- Delivery address
- Order details
- Payment or transaction confirmation information
- Other information voluntarily provided by the customer
This information is used to communicate with the customer, prepare the requested product, arrange payment, arrange delivery, and provide customer support.
5. How We Use Personal Information
We may use personal information for the following purposes:
- Processing and fulfilling orders
- Managing customer accounts
- Providing guest checkout services
- Processing payments through payment providers
- Arranging product delivery
- Communicating order updates
- Responding to customer enquiries
- Processing returns, refunds, and cancellations
- Managing customised orders
- Providing customer support
- Improving our website and services
- Understanding website usage and customer interactions
- Detecting and preventing fraudulent or unauthorised activity
- Maintaining business and transaction records
- Sending promotional communications where permitted
- Complying with legal, regulatory, accounting, and security requirements
6. Marketing Communications
With appropriate permission or where otherwise permitted by applicable law, MY PROTOCOL may use customer contact information to send marketing and promotional communications about:
- New products
- Promotions
- Special offers
- Product updates
- Brand announcements
- Other MY PROTOCOL products or services
Customers may request to stop receiving promotional communications at any time.
Marketing communications may include email, SMS, WhatsApp, or other communication channels used by MY PROTOCOL.
Stopping marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, delivery updates, payment information, or customer service messages.
7. Cookies
The MY PROTOCOL website uses cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website.
We may use cookies to:
- Keep the website functioning correctly
- Maintain shopping cart functionality
- Remember account or session information
- Support checkout functionality
- Understand website usage
- Analyse website performance
- Improve website functionality
- Support marketing and advertising activities
- Remember customer preferences
Some cookies may be placed by third-party services used on our website.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping cart and checkout features.
8. Analytics and Tracking
MY PROTOCOL uses analytics and tracking technologies to understand how visitors use the website and to improve our products, website experience, marketing activities, and services.
These technologies may collect information such as:
- Pages visited
- Website interactions
- Device type
- Browser type
- Approximate location information
- Referral information
- General usage patterns
- Website performance information
Analytics and tracking information may be processed by third-party service providers that provide analytics, advertising, or website performance services.
Where applicable, third-party providers may process information according to their own privacy policies and terms.
9. Contact Forms
When you submit information through a MY PROTOCOL contact form, we may collect the information you provide, such as:
- Name
- Email address
- Telephone number
- Message
- Other information voluntarily included in your enquiry
We use this information to respond to your enquiry, provide customer support, and manage communications.
10. Third-Party Service Providers
MY PROTOCOL uses third-party services and service providers to operate and improve our website and business.
These may include:
- WooCommerce for online store and order management
- OnePay for applicable online payment processing
- Hostinger for website hosting and related infrastructure
- WhatsApp for customer communication and customised orders
- Analytics and tracking service providers
- Marketing and communication service providers
- Delivery and courier service providers
- Email service providers
- Other technical service providers required to operate the website
These third parties may process information on our behalf or independently in accordance with their own policies and applicable requirements.
We only provide third parties with information reasonably necessary for them to provide their relevant services, subject to applicable requirements.
11. Shipping and Delivery Information
To fulfil an order, MY PROTOCOL may provide relevant customer information to delivery companies, courier services, logistics providers, customs authorities, or other service providers involved in delivering an order.
Information may include:
- Customer name
- Delivery address
- Telephone number
- Order information
- Shipping information
For international orders, relevant information may also be provided where necessary for customs clearance or import procedures.
12. International Data Processing
MY PROTOCOL serves customers internationally.
As a result, personal information may be processed, stored, or transferred in countries outside the customer’s country of residence where necessary to operate our website, process payments, provide hosting, communicate with customers, provide analytics, process orders, arrange delivery, or use other business services.
Where information is transferred internationally, we seek to use appropriate service providers and reasonable safeguards consistent with applicable requirements.
13. Data Retention
MY PROTOCOL retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
We may retain information for longer where necessary to:
- Complete or support transactions
- Provide customer service
- Process returns or refunds
- Maintain accounting and business records
- Meet legal or regulatory requirements
- Resolve disputes
- Prevent fraud or misuse
- Enforce agreements and business policies
- Maintain appropriate security records
When personal information is no longer reasonably required, it may be securely deleted, anonymised, or otherwise disposed of where appropriate.
14. Data Security
MY PROTOCOL takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include:
- Secure website connections
- Access controls
- Authentication measures
- Appropriate website security practices
- Secure payment processing through payment providers
- Regular website and software maintenance where appropriate
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and devices.
15. Account Security
If you create an account on the MY PROTOCOL website, you are responsible for keeping your login credentials confidential.
You should not share your password with other people and should notify us if you believe your account has been accessed without authorisation.
MY PROTOCOL will not normally ask customers to provide their account password through unsolicited communications.
16. Sharing of Personal Information
MY PROTOCOL does not sell customers’ personal information as a standalone commercial product.
We may share personal information where reasonably necessary with:
- Payment providers
- Hosting providers
- WooCommerce and website service providers
- Delivery and logistics providers
- Analytics and tracking providers
- Marketing and communication providers
- Customer support service providers
- IT and security providers
- Professional advisers
- Government, regulatory, legal, or law-enforcement authorities where required or permitted by applicable law
Information may also be disclosed where necessary to protect MY PROTOCOL, our customers, our website, our legal rights, or the safety and security of our services.
17. Third-Party Websites and Services
Our website may contain links, integrations, embedded content, or services provided by third parties.
Third-party websites and services operate independently from MY PROTOCOL and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
Customers should review the relevant third party’s privacy policy before providing personal information to them.
18. Customer Privacy Choices and Rights
Depending on applicable law, customers may have rights relating to their personal information, which may include the right to:
- Request access to personal information we hold about them
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain uses of personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
Some requests may be subject to legal, contractual, security, or record-keeping requirements.
To make a privacy-related request, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
19. Children’s Privacy
The MY PROTOCOL website does not impose a specific minimum age requirement for using the website or purchasing products.
However, customers should only provide personal information where they are legally permitted to do so, and parents or legal guardians should supervise the use of online services by children where appropriate.
If we become aware that personal information has been submitted in circumstances where it should not have been collected, we may take appropriate steps to address the situation.
20. Changes to This Privacy Policy
MY PROTOCOL may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable requirements.
When changes are made, the updated policy will be published on this page and the “Last Updated” date will be revised.
Customers are encouraged to review this page periodically for the latest information.
21. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your personal information is handled, please contact us.
MY PROTOCOL
Email: shop@myprotocolgear.com
Phone: 0771123474
Business Address: 226 Bankshall Street, 11, Colombo, Sri Lanka
We will review privacy enquiries and respond as reasonably appropriate.
22. Acceptance
By using the MY PROTOCOL website, creating an account, placing an order, submitting information through our website, or communicating with us through our available channels, you acknowledge that you have read and understood this Privacy Policy.